Shipping Policy (Domestic and International)

At AnglersBay.com, managed by Al Fajr Marine Trading LLC, we are committed to delivering your orders efficiently and reliably. Below are the details of our shipping process:

1. Shipping Rates and Delivery Time
   • Standard Shipping (UAE): Estimated delivery time is 1–3 business days.
   • International Shipping: Estimated delivery time varies by destination, typically between 7–14 business days.
   • Shipping rates are calculated at checkout based on the delivery location and package weight.
2. Order Processing
   Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
3. International Shipping Details
   Customers are responsible for any applicable customs duties, taxes, or fees imposed by the destination country. Please check your country's import regulations before placing an order.
4. Tracking Your Order
   Once your order is shipped, you will receive a confirmation email with the tracking number and carrier details.
5. Shipping Restrictions
   Certain products may have restrictions for international shipping due to local regulations or customs policies. We will notify you if your order is affected.
6. Undeliverable Packages
   If a package is undeliverable due to an incorrect address or other reasons, the customer may be responsible for additional shipping costs to redeliver the order.
7. Contact Us
   For shipping-related inquiries, please contact us at info@anglersbay.com.

Return & Exchange Policy

At AnglersBay.com, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy to ensure a seamless experience.

1. Eligibility for Returns and Exchanges
   • Items must be returned within 7 days of receipt.
   • The item must be in its original condition, unused, with all tags and packaging intact.
2. Return Process
   • To initiate a return, contact us at info@anglersbay.com with your order number and reason for the return.
   • Once approved, we will provide instructions for returning the item.
   • Customers are responsible for return shipping costs, unless the item is defective or incorrect.
3. Exchanges
   • Exchanges are processed based on product availability.
   • Customers are responsible for shipping costs associated with exchanges, unless the item is defective or incorrect. 
   • If the requested item is unavailable, a refund or store credit will be issued.
4. Refunds 
   • Approved returns will be refunded to the original payment method within 7–10 business days after the return is received and inspected.
   • Shipping fees are non-refundable unless the return is due to our error.
5. Damaged or Incorrect Items 
   • If your order arrives damaged or you receive the wrong item, please notify us within 48 hours of delivery with photos of the damage or issue.
   • We will arrange for a replacement or refund, including shipping costs.
6. Contact Us
   If you have questions or need assistance, please reach out to us at info@anglersbay.com.